Returns and Exchanges
Returns and exchanges at Gardenary.
What is your return/exchange policy?
Learn about your options to return and exchange items.
How do I start a return?
Learn how to start a return request.
When will I get my refund?
Learn how long refunds take to process.
How can I cancel part of my order?
If you wish to cancel a portion of your order after making a purchase, please contact us as soon as possible. Once we receive your request, we will proceed with the cancellation of the specified items and issue a partial refund as long as the item ha
How do I handle a situation when an item I paid for is now out of stock?
When an item is out of stock, you have the option to either wait for the restock, which may take some time depending on the product, or we can substitute it for another closely related item. For certain popular items that sell out quickly, we work ha
Are refunds possible if shipping to my location isn't available?
If we are unable to ship to your location due to restrictions, such as international addresses or specific locations within the U.S. like Hawai'i, we will process a refund for your order. The refund will be credited back to the original payment metho
What do I do about rust on my trellis?
Gardenary trellises are warranted against rust for three months from the date of purchase. Rusting on a trellis is not a manufacturing defect but rather a chemical reaction when the metal is exposed to oxygen and water. A detailed explanation of this
How to Use Store Credit
Store credit is tied to the email address it was issued to. To use it, make sure you're logged into your Gardenary account with that same email at checkout — it won't apply automatically if you check out as a guest or under a different account. Want
What should I do if my product has a quality issue after normal use?
We stand behind the quality of our products, and we want to help if something isn't performing the way it should. If your item arrived damaged or incomplete: Please see our other articles on damaged orders and incomplete or defective items for that p