What is your return/exchange policy?Updated 16 days ago
Books, Tools & Seeds
If you need to return a physical item, we’re happy to help. Please note:
- All returned items must be in new condition with original packaging when applicable.
- A 20% restocking fee applies to all returns.
- Customers are responsible for return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Refunds are issued after we receive and inspect the returned item. Please allow 5–10 business days after receipt for your refund to be issued.
Damaged items: While we take great care in packaging your order, if you receive a damaged item please send photos of the damage when requesting a return so we can process it appropriately. Damaged items are eligible for a replacement or refund within 30 days of delivery.
Trellises and Raised Beds
We can accept returns within 30 days of purchase. We hope you love your products as much as we do, but we realize that sometimes items just don’t work out. We want you to be happy with your purchase.
If you need to return a trellis or raised bed, please note the following:
- A 20% restocking fee applies to all returns.
- Customers are responsible for return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Items must be returned in their original packaging to qualify for a refund. Refunds will be processed once the returned item is received and inspected. Please allow 5–10 business days after receipt for your refund to be issued.
Damaged items: Please send photos of the damage when requesting a return so we can process it appropriately. Damaged items are eligible for a replacement or refund within 30 days of delivery.
Gift cards, booklets, t-shirts, hats, other print-on-demand items, and sale/clearance items are final sale and cannot be returned.