What should I do if my product has a quality issue after normal use?Updated 3 hours ago

We stand behind the quality of our products, and we want to help if something isn't performing the way it should.

If your item arrived damaged or incomplete: Please see our other articles on damaged orders and incomplete or defective items for that process.

If a quality issue shows up after normal use — for example, a defect that appears weeks or months after purchase — please reach out to us at [email protected] with:

• Your order number
• Photos of the issue
• A short description of what happened and how the product was being used/stored

We'll review the details and let you know the best path forward, which may include a replacement, repair guidance, or a partial credit depending on the situation. Some products, like our trellises, carry a specific rust warranty — see our trellis care guidance for details.

Please note that normal wear and tear, and damage caused by conditions outside of typical use (for example, extreme weather exposure without recommended care), may not be covered.