Account Support

I'm having trouble logging in

Learn how to log into your account.

Who do I contact for assistance with the training I purchased?

We are sorry to hear you are having trouble accessing your course. Please follow these steps to access your free or paid courses. Trouble Logging in:. For additional support please reach out to us at [email protected]

How do I update my email address?

To update the email address associated with your account, please directly make the change within your profile settings on the Gardenary Members site. If you need us to update the email for you, kindly provide the new email address, and we will take c

How can I reset my password?

If you are having trouble resetting your password or did not receive a default password, don't worry! You can reset your password but hitting the Forgot Password button on the Gardenary Members Login Site. This will send a reset email to your inbox f

How do I access content I have purchased if the website is unresponsive or the link is broken?

You can access your content on our Gardenary Members website or app. If you are using the app, please note that the app can sometimes be glitchy in comparison to our webpage, as most apps are. Please completely close out the app and try again. We als

What to do if I signed up with the incorrect email?

If you inadvertently registered with the wrong email address or wish to change it, simply let us know the correct email, and we will update your account accordingly. Once done, you will be able to manage your subscriptions and access content with you

What happens if I win a product from a competition, but you don't ship to my location?

Congratulations on winning a product from our competition! If we are unable to ship the prize to your location, we will instead offer an alternative solution, such as providing you with an online course for the value of the prize.

How do I troubleshoot issues with the app not functioning properly?

If you encounter any issues with our app not working properly, please follow these steps:. If you are accessing our services from a desktop computer and continue to face issues, try logging out, clearing your browser's cache, and then logging back in

Merging Multiple Gardenary Members Accounts

If you’ve accidentally created more than one Gardenary account, we can merge them so that all of your courses, purchases, and access are in one place. To get started, email us at [email protected] with the following:. The email addresses currentl

Cancel 365 Trial

Hi there, to cancel your membership to Gardenary 365 please reach out to [email protected]. We have to cancel your membership manually. Please note: If you are a member of the Kitchen Garden Club (KGC) through your Gardenary 365 membership, cancel

Course Content Is not Visible

I am sorry to hear you are unable to view your course materials. Please reach out to [email protected] so a team member can look into this further for you.

Zoom Name Edit

To change your name in the workshop, you can rename yourself and your profile to keep your name up-to-date across the platform. On your account profile and Zoom platform, you can change your full name on your Zoom account, which will appear to other

Garden Designing Software

Nicole utilizes Canva or Sketchup for her garden designing needs.

Clearing Browser Cookies

If you are having issues completing your purchase through our Gardenary Shop, please try to clear cookies from your browsers and readding items to your cart. A previously added item may continue to reflect actively in your cart due to the browser his

Planting Plans Standalone Product

At this time, we do not offer the Gardenary Planting Plans as a standalone product. If you joined us in a workshop where Planting Plans were given as a bonus, please email us at [email protected] with the name of the workshop you attended.