Account Support

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Learn how to log into your account.

How can I ensure I'm unsubscribed from your email list?

If you wish to discontinue receiving marketing emails from us and have found that clicking the 'unsubscribe' link is not effective, please rest assured that we are here to assist you. We understand the inconvenience you may be experiencing and apolog

Who do I contact for assistance with the training I purchased?

We are sorry to hear you are having trouble accessing your course. Please follow these steps to access your free or paid courses. Trouble Logging in:. For additional support please reach out to us at [email protected]

How do I update my email address?

To update the email address associated with your account, please directly make the change within your profile settings on the Gardenary Members site. If you need us to update the email for you, kindly provide the new email address, and we will take c

How can I reset my password?

If you are having trouble resetting your password or did not receive a default password, don't worry! You can reset your password but hitting the Forgot Password button on the Gardenary Members Login Site. This will send a reset email to your inbox f

How do I access content I have purchased if the website is unresponsive or the link is broken?

You can access your content on our Gardenary Members website or app. If you are using the app, please note that the app can sometimes be glitchy in comparison to our webpage, as most apps are. Please completely close out the app and try again. We als

What to do if I signed up with the incorrect email?

If you inadvertently registered with the wrong email address or wish to change it, simply let us know the correct email, and we will update your account accordingly. Once done, you will be able to manage your subscriptions and access content with you

What happens if I win a product from a competition, but you don't ship to my location?

Congratulations on winning a product from our competition! If we are unable to ship the prize to your location, we will instead offer an alternative solution, such as providing you with a gift card for the value of the prize. This gift card can be us

How do I troubleshoot issues with the app not functioning properly?

If you encounter any issues with our app not working properly, please follow these steps:. If you are accessing our services from a desktop computer and continue to face issues, try logging out, clearing your browser's cache, and then logging back in

Merging Multiple Gardenary Members Accounts

Hi, we can certainly assist you in merging your Gardenary Member accounts into one. Please email [email protected] and provide the email of the accounts you are wishing to merge. Noting which account you would like to make primary. Please note, w

Cancel 365 Trial

Hi there, you can cancel your 365 trial membership through your Gardenary Member Account billing settings. If you are having issues locating this, please reach out to [email protected] and our team can get this canceled for you.

Course Content Is not Visible

I am sorry to hear you are unable to view your course materials. Please reach out to [email protected] so a team member can look into this further for you.

Zoom Name Edit

To change your name in the workshop, you can rename yourself and your profile to keep your name up-to-date across the platform. On your account profile and Zoom platform, you can change your full name on your Zoom account, which will appear to other

Garden Designing Software

Nicole utilizes the Sketchup software for her garden designing needs.