Prefer to email us? Click here and let us know how we can help. We'll be happy to assist you!

Terms of Service and Policies

Find a Consultant

Become a Member

Read the Blog

Shop Garden Supplies

Become a Consultant

Gardenary

<p class="tdfocus-1717589702417">You will receive a shipping confirmation email with tracking details once the order has shipped. Please allow 2-3 business days for in-stock items and 5-10 days for trellises and raised beds for tracking information to become available. You can email us at <a href="mailto:support@gardenary.com">support@gardenary.com</a>&#xA0;if you have not received a shipping confirmation within that time frame.&#xA0;</p>

You will receive a shipping confirmation email with tracking details once the order has shipped. Please allow 2-3 business days for in-stock items for tracking information to become available. You can track your order from [link to Track Order in your Help Center's Order Management]

How do I track my order?

Gardenary Shop Support

Cancellations and Order Support

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Do you offer expedited shipping?

Do you ship worldwide?

How do I change my shipping address?

What should I do if I haven't received my order and the tracking information is unclear?

When will the Nicole Arch Trellis be back in stock?

When will the Traditional Diamond arch be back in stock?

When will the Modern Arch Trellis be back in stock?

Nicole Arch Trellis Dimensions

What are the recommended dimensions for raised garden beds?

Backordered Items

Zone Planting Fall Seeds

Shipping and Inventory

What is your cancellation policy?

What is the cancellation policy for the seasonal planner subscription?

Can I edit or add anything to my order?

How do I cancel my order?

How do I report a shipping or fulfillment error?

What do I do if my order was canceled by a third party?

What is your return/exchange policy?

How do I start a return?

When will I get my refund?

How can I cancel part of my order?

How do I handle a situation when an item is out of stock?

Are refunds possible if shipping to my location isn't available?

What do I do about rust on my trellis?

Returns and Exchanges

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

My order arrived damaged. What do I do?

If an item is received incomplete or defective, what steps should I take?

Bees Wax in Cedar Bed

Delivery and Order Issues

How do I apply promo/discount codes?

How do I get my free gift with book purchase?

Where do I find Gardenary promo/discount codes?

Discounts and Promo Codes

I'm having trouble logging in

Who do I contact for assistance with the training I purchased?

How do I update my email address?

What to do if I signed up with the incorrect email?

Merging Multiple Gardenary Members Accounts

Clearing Browser Cookies

Planting Plans Standalone Product

Account Support - Shop

Can Eco-restore wood treatment be used on treated wood?

Super Sprout System Dimensions

Shop Our Raised Garden Beds

How to assemble Gardenary Cedar Bed

Seasonal Planners

Where to buy Kitchen Garden Academy workbook?

How can I resolve issues with my microgreens kit?

Recommended Planter Sizes

What can I grow on different trellises?

Product Questions

Will Kitchen Garden Academy work for me?

When are the KGA Support Calls?

If I miss a live class will there be a replay?

Where do I find my support call recordings?

How do I contact my regional coach?

Where do I download the KGA workbook?

What is the refund policy for KGA?

Does KGA account for factors like sun exposure and water access?

Kitchen Garden Academy Support

What is the Gardenary Consultant Certification (GCC)?

Where can I find Gardenary Consultant Certification Support Call modules?

How can I make garden consulting work for me as a homeschooling parent?

Where do I download the GCC workbook?

When are the GCC Support Calls?

How do I get in touch with my coach?

What is the refund policy for GCC?

How do I get certified and added to the site as a Gardenary consultant after completing the training videos?

Garden Designing Software

Gardenary Consultant Certification Support

Trouble logging in and how to access courses

Do Gardenary courses come with lifetime access?

Where can I find additional gardening advice?

How do I cancel my subscription?

Do you offer 1:1 coaching

Will I be notified about new Gardenary classes as a lifetime member?

How do I join the Facebook community group after enrolling in a course?

Enrollment Links for Programs (Not Working)

Is KGA refundable for new GCC students?

General KGA & GCC Questions

Do you offer different payment plans for your classes?

How can I check if my balance for Gardenary courses has been paid off?

Are there ways to pay off the balance of my Gardenary course ahead of time?

How do I pause my Gardenary payments and what happens with future access to the course?

What do I need to do if I am interested in a gardening scholarship?

Payment Plans

KGA & GCC Support

What is Gardenary 365?

Cancel 365 Trial

How do I cancel Gardenary 365

How do I cancel my KGC subscription?

What is Kitchen Garden Club?

Kitchen Garden Club and Gardenary 365

What course is best for me?

What is the refund policy for Gardenary Courses?

How do I access bonus materials or courses from Gardenary?

Can previously purchased courses be applied towards an upgraded course or package?

General Course Information

How do I access content I have purchased if the website is unresponsive or the link is broken?

How can I reset my password?

How do I troubleshoot issues with the app not functioning properly?

Course Content Is not Visible

Trouble logging in

Membership Library & App Support

Gardenary Course and Membership Library Support

Podcast Guest / Speaking Requests

How do I get started with raised bed gardening?

I'm having issues getting to a real person, can someone call me?

How do I unsubscribe from marketing emails?

How do I participate in the live support calls or join online events?

How can I check if I am double subscribed to emails or if I am still listed on the business directory?

What should I do if I did not receive my planting guides or other course emails?

I'm having trouble signing up due to postal code issues; what should I do?

What should I do if I receive a 'forbidden' error on the payment page?

What to do if the links from an email or social media are not working?

Do I get automatically enrolled in events by entering a contest?

How can I identify my climate zone for planting?

What is the stone called in your garden photo and do you have alternatives?

Garden Consultation Inquiry

Hire a Certified Consultant near you

Find a Gardenary Consultants

How can I find a consultant in my area?

Nashville Garden Install

General Support

Are there any benefits for attending your workshops?

What should I do if I experience issues joining a workshop or accessing course content?

Are there any benefits for subscribers or registrants to your events?

Will the planting plans be emailed as part of the seminar?

What should I do if there's confusion about my webinar attendance?

How do I find my frost dates and obtain my free planting plans?

What happens if I didn't receive a promised item after signing up for an event?

Can I switch to a different workshop if my schedule changes?

How can I access recorded workshop materials if I wasn't able to attend?

When does the workshop start and how can I register?

Will the workshop be offered again or be viewable at a later time?

What should I do if the workshop time is automatically changed in my calendar?

How can I sign up for a course or program?

GIveaway Prize Winner

How do I access The Garden Coach Business Kickstart?

What happens if I win a product from a competition, but you don't ship to my location?

Zoom Name Edit

Where can I find The Garden Planting Guidebook?

What should I do if I have not received the planting plans after attending a workshop?

How do I track my order?Updated 16 days ago