General Support

We're Hiring!

Are you interested in joining an amazing team of A+ players? Here are the positions we're currently hiring:.

Podcast Guest / Speaking Requests

Be sure to check out the Grow Your Self podcast and follow along!.

Do Gardenary design services account for environmental factors like sun exposure and water access?

We are not currently offering our virtual design services. However, if you are enrolled in our Kitchen Garden Academy course we have one entire support call dedicated to the layout and design of your kitchen garden which discusses sun. HERE is a help

How do I obtain Gardenary discounts and offers?

If you are eligible for a Gardenary discount, Gardenary Consultant Certification (GCC) discount or the Kitchen Garden Academy Discount (KGA), you can enter the code at check out before entering any payment information. Check the weekly emails we send

How do I get started with raised bed gardening next year?

When you're ready to start with raised bed gardening, we have resources to offer guidance and support, including an array of raised bed options on our website to cater to different needs and spaces. Visit our website to browse our collection and reac

What should I consider for a successful Fall garden?

Our Start Your Fall Garden Workshop covers the essentials of Fall gardening, such as soil preparation, selecting suitable vegetables, and crucial tips for a thriving harvest. It also offers solutions for common challenges. In addition to our Fall Gar

How do I access bonus materials or courses from Gardenary?

Bonus materials will be available in your Gardenary Library for new and existing customers. If you have not yet logged into your Gardenary Members account to access this content, you can do so by visiting https://www.gardenarymember.com/login and res

What if I need a code for a free Gardenary course or have trouble with access?

To access your content, please visit https://www.gardenarymember.com/login and enter the email used for enrollment as well as your password. If you have not yet set a password, hit Forgot Password to send a reset email to you. If you do not see the p

Can previously purchased courses be applied towards an upgraded course or package?

For our Kitchen Garden Academy students wanting to enroll and join us for our Gardenary Consultant Certification program, upon enrollment within the new GCC cohort, please email our support team and we will process your KGA credit for the amount paid

What do I do if I no longer wish to receive communications from Gardenary?

If you sign up for a course that includes standard newsletter registrations, you have the option to unsubscribe from the mailing list at any time. Opting out is as simple as following the unsubscribe link in any message from us, allowing you to manag

How do I participate in the live support calls or join online events?

We host many virtual events throughout the year and would love to have you join us next workshop. To register for our next event, please sign up here. You will need to register in order to get the link and details for the session!. Our Live Support C

How can I check if I am double subscribed to emails or if I am still listed on the business directory?

If you are receiving double emails or suspect any subscription issues, please contact us. We are transitioning to a new platform which might cause such issues. In case of the business directory, if your subscription was mistakenly deactivated, follow

What should I do if I did not receive my planting guides or other course emails?

If you have not received your planting guides or other course-related emails, don't worry. We are diligently preparing and sending out the necessary information as quickly as possible. Keep an eye on your email for updates which will be sent out prio

I'm having trouble signing up due to postal code issues; what should I do?

If you encounter issues during sign-up related to your postal code being incomplete, please share your country and postal code with us so that we can provide the necessary assistance.

What should I do if I receive a 'forbidden' error on the payment page?

We understand it can be frustrating to encounter errors during the payment process. If you see a 'forbidden' message when attempting to access payment links, it may be a temporary glitch. We recommend clearing your browser cookies and attempting the

What to do if the links from an email or social media are not working?

Link functionality issues can be due to several reasons, including technical glitches on our end or device-specific problems. If you encounter a non-working link, we recommend clearing your browser cache, restarting your device, or attempting access

Do I get automatically enrolled in events by entering a contest?

No, you should not be automatically enrolled in any event without your consent. If you find yourself mistakenly enrolled due to a system error, please be assured that our team will take prompt action to correct the situation and unsubscribe you from

How can I identify my climate zone for planting?

We recommend searching "City/Town, State Planting Zone" to find your planting zone based on your location. You can find detailed information regarding climate zones and suitable planting seasons on our blog post. Additionally, we offer a downloadable

How long does it take to receive a custom garden design after signing up?

We are so glad to hear you entered for your chance to receive a free custom garden design from Nicole! Only a handful of gardens will be chosen and will be showcased on social media. We do not have a deadline and will be rolling applications for the

What is the stone called in your garden photo and do you have alternatives?

The stone featured in our garden photo is Crushed Granite. If this stone is not available or out of your price range locally, we can suggest alternative stones that bear resemblance to Crushed Granite for your garden.