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Gardenary

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We understand it can be frustrating to encounter errors during the payment process. If you see a 'forbidden' message when attempting to access payment links, it may be a temporary glitch. We recommend clearing your browser cookies and attempting the

What should I do if I receive a 'forbidden' error on the payment page?

General Support

Do you ship salad boxes to other locations outside the US?

What do I do about rust on my trellis?

Clearing Browser Cookies

Nicole Arch Trellis Dimensions

Seed Inquiry

Planting Plans Standalone Product

Cancelling Subscription

Nicole Arch Trellis

How do I apply a discount code to my Gardenary purchase?

What are the recommended dimensions for raised garden beds?

What do I do if my order was canceled by a third party?

If an item is received incomplete or defective, what steps should I take?

Zone Planting Fall Seeds

Planter Starter Sizes

How do I download the free Garden Journal?

Bees Wax in Cedar Bed

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Do you offer expedited shipping?

Do you ship worldwide?

How do I change my shipping address?

When will the Traditional Diamond arch be back in stock?

How can I resolve issues with my microgreens kit?

What should I do if I haven't received my order and the tracking information is unclear?

How do I know if a pre-ordered item's shipping timeline has changed?

Shipping and Inventory

What is your cancellation policy?

Can I edit or add anything to my order?

How do I cancel my order?

How do I track my order?

How do I report a shipping or fulfillment error?

Cancellations and Order Support

What is your return/exchange policy?

How do I start a return?

When will I get my refund?

How can I cancel part of my order?

How do I handle a situation when an item is out of stock?

Are refunds possible if shipping to my location isn't available?

Returns and Exchanges

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

My order arrived damaged. What do I do?

Delivery and Order Issues

How do I apply promo/discount codes?

Payments, Discounts, and Rewards

I'm having trouble logging in

How can I ensure I'm unsubscribed from your email list?

Who do I contact for assistance with the training I purchased?

How do I update my email address?

How can I reset my password?

How do I access content I have purchased if the website is unresponsive or the link is broken?

What to do if I signed up with the incorrect email?

What happens if I win a product from a competition, but you don't ship to my location?

Account Support

Gardenary Shop Support

When are Gardenary's online membership calls scheduled?

Can I watch a replay if I miss the live workshop?

Where can I find recorded session replays and how to contact my regional coach?

Where can I find Gardenary Consultant Certification Support Call modules?

How can I make garden consulting work for me as a homeschooling parent?

Do you offer different payment plans for your sessions?

What steps should I take to request a refund for a Gardenary course?

Do Gardenary courses come with lifetime access?

Can I get gardening advice for different geographical locations?

Free Course (trouble with login)

How can I check if my balance for Gardenary courses has been paid off?

How do I cancel my subscription and will I still have access after cancellation?

Are there ways to pay off the balance of my Gardenary course ahead of time?

How do I pause my Gardenary payments and what happens with future access to the course?

How many payments are left on my Gardenary payment plan?

What is the policy for refunds or cancellation after enrolling in a Gardenary course?

How can I access the gardening course materials and resources I've paid for?

Will I be notified about new Gardenary classes as a lifetime member?

How do I get certified and added to the site as a Gardenary consultant after completing the training videos?

What do I need to do if I am interested in a gardening scholarship?

When should I expect a refund after completing the form for it?

I am unable to download my course's workbook. What should I do?

How do I join the Facebook community group after enrolling in a course?

How can I attend a Q&A session after completing a survey?

How do I cancel my online course/membership?

When are the KGA Support Calls?

Where can I find the planting plans from the workshop?

Where can I find The Garden Planting Guidebook?

What should I do if I have not received the planting plans after attending a workshop?

Free Resources

Kitchen Garden Academy Support

When are the GCC Support Calls?

Gardenary Consultant Certification Support

Course & Certification Support

We're Hiring!

Podcast Guest / Speaking Requests

Do Gardenary design services account for environmental factors like sun exposure and water access?

How do I obtain Gardenary discounts and offers?

How do I get started with raised bed gardening next year?

What should I consider for a successful Fall garden?

How do I access bonus materials or courses from Gardenary?

What if I need a code for a free Gardenary course or have trouble with access?

Can previously purchased courses be applied towards an upgraded course or package?

What do I do if I no longer wish to receive communications from Gardenary?

How do I participate in the live support calls or join online events?

How can I check if I am double subscribed to emails or if I am still listed on the business directory?

What should I do if I did not receive my planting guides or other course emails?

I'm having trouble signing up due to postal code issues; what should I do?

What to do if the links from an email or social media are not working?

Do I get automatically enrolled in events by entering a contest?

How can I identify my climate zone for planting?

How long does it take to receive a custom garden design after signing up?

What is the stone called in your garden photo and do you have alternatives?

How do I sign up for Gardenary workshops?

Can Gardenary workshops be replayed if missed?

Are the workshop replays available to everyone?

Will I receive a replay if I missed the workshop?

When is the workshop and how can I find out about event dates?

Can I sign up without providing my phone number?

How do I register for events and access bonus material?

Do you offer workshops or events?

What should I do if I'm facing issues joining a live workshop?

Will attendees of the workshop receive any free materials?

Are there any benefits for attending your workshops?

How can I watch a workshop if I am unable to attend the live session?

What should I do if I experience issues joining a workshop or accessing course content?

What should I do if I receive a 'forbidden' error on the payment page?Updated 3 months ago