If an item is received incomplete or defective, what steps should I take?Updated 19 days ago

Should you receive an item that is incomplete or defective, such as a trellis missing nuts and bolts or experiencing paint peeling, please contact us immediately. You may be asked to provide photos or additional information. We take such matters seriously and will arrange for the missing parts to be shipped out to you as soon as possible or provide you with instructions on how to proceed, ensuring that the issue is rectified to your satisfaction.