Kitchen Garden Academy Support

GCA & GCC Support

General KGA & GCC Questions

Payment Plans

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Gardenary

KGA & GCC Support

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Do you offer expedited shipping?

Do you ship worldwide?

How do I change my shipping address?

What should I do if I haven't received my order and the tracking information is unclear?

When will the item I want be back in stock?

What are the recommended dimensions for raised garden beds?

Zone Planting Fall Seeds

Shipping and Inventory

What is your cancellation policy?

What is the cancellation policy for the seasonal planner subscription?

Can I edit or add anything to my order?

How do I cancel my order?

How do I track my order?

How do I report a shipping or fulfillment error?

What do I do if my order was canceled by a third party?

Cancellations and Order Support

What is your return/exchange policy?

How do I start a return?

When will I get my refund?

How can I cancel part of my order?

How do I handle a situation when an item I paid for is now out of stock?

Are refunds possible if shipping to my location isn't available?

What do I do about rust on my trellis?

How to Use Store Credit

What should I do if my product has a quality issue after normal use?

Returns and Exchanges

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

My order arrived damaged. What should I do?

If an item is received incomplete or defective, what steps should I take?

What is the pack that came with my Cedar Bed

Delivery and Order Issues

How do I apply promo/discount codes?

How do I get my free gift with book purchase?

Where do I find Gardenary promo/discount codes?

Discounts and Promo Codes

I'm having trouble logging in (Shop)

How do I update my email address?

What to do if I signed up with the incorrect email?

Merging Multiple Gardenary Members Accounts

Clearing Browser Cookies

Planting Plans Standalone Product

Account Support - Shop

Can Eco-restore wood treatment be used on treated wood?

Super Sprout System and Microgreen Kit

Shop Our Raised Garden Beds

How to assemble Gardenary Cedar Bed

Seasonal Planners

What can I grow on different trellises?

Product Questions

Gardenary Shop Support

Will Kitchen Garden Academy work for me?

I'm having trouble logging in (Course login/Membership Library)

When are the KGA Support Calls?

Is KGA self-paced

Where do I find my support call recordings (KGA)?

Where do I download the KGA workbook?

What is the refund policy for KGA?

Does KGA account for factors like sun exposure and water access?

What is the Garden Coach Academy (GCA)?

How can I make garden consulting work for me as a homeschooling parent?

Where do I download the GCA workbook?

When are the GCA Support Calls?

If I miss a live class will there be a replay (GCA)?

How do I get in touch with my coach?

What is the refund policy for GCC?

How do I get certified and added to the site as a Gardenary consultant after completing the training videos?

Garden Designing Software

How do I apply for the Gardenary Wholesale Program?

Trouble logging in and how to access courses

Do Gardenary courses come with lifetime access?

Where can I find additional gardening advice?

How do I cancel my subscription?

Do you offer 1:1 coaching

Will I be notified about new Gardenary classes as a lifetime member?

Enrollment Links for Programs (Not Working)

Is KGA refundable for new GCA students?

Do you offer different payment plans for your classes?

How can I check if my balance for Gardenary courses has been paid off?

Are there ways to pay off the balance of my Gardenary course ahead of time?

How do I pause my Gardenary payments and what happens with future access to the course?

What do I need to do if I am interested in a gardening scholarship?

What is Gardenary 365?

How do I cancel Gardenary 365

What is the Kitchen Garden Club?

Kitchen Garden Club and Gardenary 365

What course is best for me?

What is the refund policy for Gardenary Courses?

How do I access bonus materials or courses from Gardenary?

Do you sell physical workbooks for digital classes?

General Course Information

How do I access content I have purchased if the website is unresponsive or the link is broken?

How can I reset my password (Membership Library)?

How do I troubleshoot issues with the app not functioning properly?

Course Content Is not Visible

Membership Library & App Support

Gardenary Course and Membership Library Support

Podcast Guest / Speaking Requests

I'm having issues getting to a real person, can someone call me?

How do I unsubscribe from marketing emails?

What should I do if I did not receive my planting guides or other course emails?

I'm having trouble signing up due to postal code issues; what should I do?

What should I do if I receive a 'forbidden' error on the payment page?

What to do if the links from an email or social media are not working?

Do I get automatically enrolled in events by entering a contest?

What is the stone called in your garden photo and do you have alternatives?

How can I find a consultant in my area?

Nashville Garden Install

Will you donate to my non-profit, school, or fundraiser?

Do you accept press, influencer, or partnership inquiries?

General Support

Are there any benefits for attending your workshops?

Are there any benefits for subscribers or registrants to your events?

Will event bonuses be emailed as part of the replay?

What should I do if there's confusion about my webinar attendance?

What happens if I didn't receive a promised item after signing up for an event?

Can I switch to a different workshop if my schedule changes?

How can I access recorded workshop materials if I wasn't able to attend?

When does the workshop start and how can I register?

Will the workshop be offered again or be viewable at a later time?

What should I do if the workshop time is automatically changed in my calendar?

How can I sign up for a course or program?

GIveaway Prize Winner

What happens if I win a product from a competition, but you don't ship to my location?