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Gardenary

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Congratulations on winning a product from our competition! If we are unable to ship the prize to your location, we will instead offer an alternative solution, such as providing you with an online course for the value of the prize.

What happens if I win a product from a competition, but you don't ship to my location?

Gardenary Shop Support

Account Support

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Do you offer expedited shipping?

Do you ship worldwide?

How do I change my shipping address?

When will the Traditional Diamond arch be back in stock?

What should I do if I haven't received my order and the tracking information is unclear?

How do I know if a pre-ordered item's shipping timeline has changed?

When will the Nicole Arch Trellis be back in stock?

When will the Modern Arch Trellis be back in stock?

Cold + Hot Season Planners Coming Soon

Backordered Items

Do you ship salad boxes to other locations outside the US?

Nicole Arch Trellis Dimensions

What are the recommended dimensions for raised garden beds?

Zone Planting Fall Seeds

Shipping and Inventory

What is your cancellation policy?

Can I edit or add anything to my order?

How do I cancel my order?

How do I track my order?

How do I report a shipping or fulfillment error?

Cancel Gardenary 365

Cancelling Subscription

What do I do if my order was canceled by a third party?

Cancellations and Order Support

What is your return/exchange policy?

How do I start a return?

When will I get my refund?

How can I cancel part of my order?

How do I handle a situation when an item is out of stock?

Are refunds possible if shipping to my location isn't available?

What do I do about rust on my trellis?

Returns and Exchanges

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

My order arrived damaged. What do I do?

If an item is received incomplete or defective, what steps should I take?

Bees Wax in Cedar Bed

Delivery and Order Issues

How do I apply promo/discount codes?

How do I apply a discount code to my Gardenary purchase?

How do I get my free gift with book purchase?

5-Minute Gardener Discount?

Payments, Discounts, and Rewards

I'm having trouble logging in

Who do I contact for assistance with the training I purchased?

How do I update my email address?

How can I reset my password?

How do I access content I have purchased if the website is unresponsive or the link is broken?

What to do if I signed up with the incorrect email?

How do I troubleshoot issues with the app not functioning properly?

Merging Multiple Gardenary Members Accounts

Cancel 365 Trial

Course Content Is not Visible

Zoom Name Edit

Garden Designing Software

Clearing Browser Cookies

Planting Plans Standalone Product

Can Eco-restore wood treatment be used on treated wood?

Super Sprout System Dimensions

Shop Our Raised Garden Beds

How to assemble Gardenary Cedar Bed

Tower Trellises

Seasonal Planners

Where to buy Kitchen Garden Academy workbook?

How can I resolve issues with my microgreens kit?

Recommended Planter Sizes

Product Questions

Enrollment Links for Programs (Not Working)

How do I cancel my online course/membership?

When are the KGA Support Calls?

If I miss a live class will there be a replay?

Where can I find recorded session replays and how to contact my regional coach?

Where do I find my support call recordings?

What is the refund policy for KGA?

Where do I download the KGA workbook?

Will Kitchen Garden Academy work for me?

Kitchen Garden Academy Support

What is the Gardenary Consultant Certification (GCC)?

When are the GCC Support Calls?

When are Gardenary's online membership calls scheduled for GCC?

Where can I find Gardenary Consultant Certification Support Call modules?

How can I make garden consulting work for me as a homeschooling parent?

What is the refund policy for GCC?

How do I get certified and added to the site as a Gardenary consultant after completing the training videos?

When should I expect a refund after completing the form for it?

Where do I download the GCC workbook?

Gardenary Consultant Certification Support

What are the features of Gardenary 365 membership?

Gardenary 365 and Kitchen Garden Club

Can I watch a replay if I miss the live workshop?

Where can I find the planting plans from the workshop?

Workshops & Bootcamps

Do Gardenary courses come with lifetime access?

Can I get gardening advice for different geographical locations?

Trouble logging in

How do I cancel my subscription and will I still have access after cancellation?

Do you offer 1:1 coaching

How can I access the gardening course materials and resources I've paid for?

Will I be notified about new Gardenary classes as a lifetime member?

How do I join the Facebook community group after enrolling in a course?

General Course Questions

Do you offer different payment plans for your classes?

How can I check if my balance for Gardenary courses has been paid off?

Are there ways to pay off the balance of my Gardenary course ahead of time?

How many payments are left on my Gardenary payment plan?

How do I pause my Gardenary payments and what happens with future access to the course?

What do I need to do if I am interested in a gardening scholarship?

Payment Plans & Refunds

KGA & GCC Support

What course is best for me?

What is the policy for refunds or cancellation after enrolling in a Gardenary course?

Gardenary Course Support

We're Hiring!

Podcast Guest / Speaking Requests

Do Gardenary design services account for environmental factors like sun exposure and water access?

How do I obtain Gardenary discounts and offers?

How do I get started with raised bed gardening next year?

General Support Inquiry

How do I access bonus materials or courses from Gardenary?

What if I need a code for a free Gardenary course or have trouble with access?

Can previously purchased courses be applied towards an upgraded course or package?

What do I do if I no longer wish to receive communications from Gardenary?

How do I participate in the live support calls or join online events?

How can I check if I am double subscribed to emails or if I am still listed on the business directory?

What should I do if I did not receive my planting guides or other course emails?

I'm having trouble signing up due to postal code issues; what should I do?

What should I do if I receive a 'forbidden' error on the payment page?

What to do if the links from an email or social media are not working?

Do I get automatically enrolled in events by entering a contest?

How can I identify my climate zone for planting?

How long does it take to receive a custom garden design after signing up?

What is the stone called in your garden photo and do you have alternatives?

Garden Consultation Inquiry

Hire a Certified Consultant near you

Find a Gardenary Consultants

Kitchen Garden Club

How can I ensure I'm unsubscribed from your email list?

General Support

How do I sign up for Gardenary workshops?

Can Gardenary workshops be replayed if missed?

Are the workshop replays available to everyone?

Will I receive a replay if I missed the workshop?

When is the workshop and how can I find out about event dates?

Can I sign up without providing my phone number?

How do I register for events and access bonus material?

Do you offer workshops or events?

What should I do if I'm facing issues joining a live workshop?

Will attendees of the workshop receive any free materials?

Are there any benefits for attending your workshops?

How can I watch a workshop if I am unable to attend the live session?

What should I do if I experience issues joining a workshop or accessing course content?

Are there any benefits for subscribers or registrants to your events?

Will the planting plans be emailed as part of the seminar?

What should I do if there's confusion about my webinar attendance?

How do I find my frost dates and obtain my free planting plans?

What happens if I didn't receive a promised item after signing up for an event?

Can I switch to a different workshop if my schedule changes?

How can I access recorded workshop materials if I wasn't able to attend?

When does the workshop start and how can I register?

Will the workshop be offered again or be viewable at a later time?

What should I do if the workshop time is automatically changed in my calendar?

How can I sign up for a course or program?

GIveaway Prize Winner

How do I access The Garden Coach Business Kickstart?

Where can I find The Garden Planting Guidebook?

What should I do if I have not received the planting plans after attending a workshop?

Garden in 5 Event Upgrade

Nashville Garden Install

Free Resources

Gardenary Workshops

What happens if I win a product from a competition, but you don't ship to my location?Updated 2 days ago